Refund & Returns Policy

We want every customer to be completely satisfied with their purchase. If something isn't right with your order, we're here to help.

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Return Eligibility

You can return an item within 30 days of the delivery date. To qualify:

• The item must be in its original condition (unused, undamaged)
• Original packaging should be kept whenever possible
• We accept returns for eligibleitems that are not as described, defective, or simply if you change your mind

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How to Request a Return

1. Reach Out First
   Contact us at contact@ralfperformance.com or call +1 (780) 800-7182. If your item is damaged or defective, include clear photos and a short description.
2. Wait for Instructions
   We'll review your request and send you return instructions. Please don't ship anything back until you receive approval.
3. Return the Item
   Once approved, ship the item using a trackable and insured method (recommended for furniture). A valid tracking number is required.
4. Return Method
   By courier, drop-off location, or home pickup depending on the size of the item.

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Refund Process

• After your return is received and inspected (within 72 hours), your refund will be processed within 7 business days
• Refunds will be issued to your original payment method
• for returns due to a change of mind the customer is responsible for return shipping costs unless otherwise stated

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Wrong or Damaged Items

• If the item you received is defective, damaged, or incorrect, email us with a photo
• Depending on the situation, we'll send you a replacement or issue a full refund, whichever you prefer

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