Privacy Policy

ralfperformance ("we", "us", or "our") operates the website ralfperformance.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase.

1. Information We Collect

When you visit the Site or place an order, we may collect:

  • Contact information: name, shipping/billing address, email address, phone number
  • Order information: products purchased, order value, payment method (processed securely by our payment providers — we do not store full card numbers)
  • Account information: if you create an account, your login credentials and order history
  • Automatically collected information: IP address, browser type, device type, pages visited, and referring website, collected via cookies and similar technologies

2. How We Use Your Information

  • To process and fulfill your orders, including shipping and customer support
  • To communicate with you about your order, account, or inquiries
  • To send you marketing emails or promotions, where you have opted in (you can unsubscribe at any time)
  • To improve our website, products, and customer experience
  • To detect and prevent fraud and to comply with legal obligations

3. Cookies

We use cookies and similar technologies to operate the Site, remember your preferences, keep items in your cart, and analyze traffic. You can disable cookies in your browser settings, though some features of the Site may not function properly as a result.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate the Site, process payments, and ship orders (e.g., payment processors, shipping carriers, email/marketing platforms)
  • Legal authorities where required by law, or to protect our rights, property, or safety

Any third party we share data with is required to handle it securely and only for the purposes described here.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications at any time
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details below.

7. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

9. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

📍 Address: One West Park Road, Iowa City, IA 52244, United States
📱 Phone: +1 780 800 7182
✉ Email: contact@ralfperformance.com